Your direct connection to us
We would be happy to receive your suggestions, information and questions about STOAG. Due to the introduction of the DeutschlandTicket, we are currently receiving a particularly large number of customer inquiries. Therefore, there may be delays in answering your email at the moment. We ask for your understanding.
In order to properly process your request in connection with a line or a special trip, we need Information as precise as possible on the location (e.g. name of the stop), date, time and bus or tram line. Use our contact form for your request and please be sure to fill out the mandatory fields marked with an *.
Please describe your problem, your request or your comment as precisely as possible so that we know what you are dealing with.
For Timetable information please contact our 24-hour hotline directly on 08006 504030 (free of charge from all German networks).
Please note that changes to a subscription and changes to the bank details for the monthly debit are only possible in connection with a signed document. You can send us your request in writing by post, fax, scanned by e-mail or in person in one of our customer centers.