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Hotline24-hour HOTLINE: 0800 6 50 40 30** free of charge from all German networks
STOAG numbers

Phone numbers

The smart number for bus & train

0800 6 50 40 30 (free of charge from all German networks)
 

Subscriptions

Subscriptions
+ 0208 835 8313-XNUMX
Email: forderungsmanagement (at) stoag.de

Subscriber support 24/7
Phone: 0208 835-8311
Fax: 0208 835-8319
E-mail: abo (at) stoag.de

Education office and subscription
Jessika Gomez / Nadine Miceli-Böhnisch
Phone: 0208 835-8313
E-mail: abo (at) stoag.de

 

Key account support

For questions about existing tickets
Enza Balbo
Phone: 0208 835-8312
E-mail: firmenticket (at) stoag.de

For questions about new contracts
Stephanie Gaj
Phone: 0208 835-8384
E-mail: s.gaj (at) stoag.de

 

Other phone numbers:

Mobile ticket support
Telephone 0208 835-8312 (Monday to Thursday 8 a.m. to 18 p.m. and Friday 8 a.m. to 14 p.m.)
E-mail: handyticket (at) stoag.de

receivables management
Increased transport fee: 0208 835-8314
E-mail: fahrgeldmanagement (at) stoag.de

Praise and criticism
Phone: 0208 835-8210
E-mail: lobundkritik (at) stoag.de

Switchboard
+ 0208 835 55-XNUMX

Lost property office
+ 0208 835 8318-XNUMX

Service number mobility guarantee
+ 0208 835 8210-XNUMX

Service number promise of punctuality

0800 6 50 40 30 (free of charge from all German networks)

 

Machine malfunctions

0800 6 50 40 30 (free of charge from all German networks)
 

Press and Public Relations
Sabine Mueller
Phone: 0208 835-8500
E-mail: s.mueller (at) stoag.de

Marketing
Stephanie Gaj
Phone: 0208 835-8384
E-mail: s.gaj (at) stoag.de

Marketing
Stefanie Knuck
Phone: 0208 835-8380
E-mail: s.knueck (at) stoag.de

Human resources
Olaf Walenciak
Telephone: 0208 835-5101 or -5102
E-mail: personalabteilung (at) stoag.de

Bus school appointment
Traffic safety advisor to the police
Telephone: 0208 826-3521 or 826-3511

Bus school content-related issues
Sabine Mueller
Phone: 0208 835-8500
E-mail: s.mueller (at) stoag.de

Procurement
Stephen Grefer
Phone 0208 835-2511
Fax 0208 835-2550
Mobile 0163 8352511
E-mail s.grefer (at) evo-energie.de