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Mobility guarantee

Additional service from STOAG!

We are expanding our service for you: the STOAG bus or tram (including the communal lines) are delayed by more than 20 minutes at the departure stop and you have no alternative to public transport? Then we will immediately cover the taxi costs for you as part of the mobility guarantee. *

No taxi costs! No application!

And that is how it works:

  •     Call the service number (24-hour hotline): 0208 835-8210
  •     Communicate location and desired destination. If there is no alternative connection, we will call a taxi for you.
  •     When you arrive at your destination, all you have to do is give the taxi driver a receipt.

The mobility guarantee

What to do if the bus or train is extremely late or even canceled? For these cases there is the mobility guarantee NRW. As soon as the departure of a bus or train line is delayed by 20 minutes, you can either take a long-distance train (IC / EC / ICE), a taxi or a sharing offer (e.g. car / bike / e-scooter sharing or on-demand traffic). You will be reimbursed for the additional costs later - in full for long-distance transport, proportionally for taxi or sharing.

During the day (5 a.m. - 20 p.m.) you will receive a reimbursement of taxi costs or sharing offers up to 30 euros per person, in the evening (20 p.m. - 5 a.m.) reimbursement of up to 60 euros per person.

In the case of car pooling, each person can receive expenses up to this amount, provided that their own receipt is available for the partial amount. Of course, always on the condition that the delays are not due to the following reasons:

  • Strike
  • Storms / forces of nature (after warning from the German Weather Service)
  • Bomb threats and defuses
  • Delays that occurred while driving

Important note for you:

The 20-minute rule applies to the individual means of transport used. A chain of routes guarantee cannot yet be guaranteed

How do you make use of the mobility guarantee?

Please submit the completed application form as well as your taxi receipt or your original train ticket to one of the three STOAG customer centers within 14 days. We will take care of your request, even if the delay was not caused in Oberhausen.
 

REIMBURSEMENT APPLICATION FOR MOBILITY GUARANTEE