Punctuality promise

We do a lot to ensure the punctuality of our vehicles. However, we cannot foresee traffic jams, illegal parking or technical disruptions. Therefore, despite our best efforts, buses and trams may arrive late at your destination. This is annoying for you as a STOAG customer. Because we want you to be satisfied, our punctuality promise applies to you:
If one of our vehicles reaches your destination more than 10 minutes later than stated in the timetable, you can have the price of your VRR ticket for price level A1/A2 reimbursed to the amount of 3,30 euros. Please understand that delays due to force majeure, strikes, major diversions or major events cannot be taken into account.

And this is how you keep our promise:

Please use the Online Formto report the delayed journey. Your report must reach us within three working days. Please keep the ticket for the delayed journey. You will need this ticket and your ID card to collect the refund from us. You have three months to do this. For subscribers, we are also happy to transfer the amount to the account we have on file. All details about the punctuality promise at a glance: Framework conditions for the promise of punctuality.

Exceptions in Oberhausen

The service is a joint project of the Rhine-Ruhr transport association. This ensures that the promise of punctuality also applies to all shared lines. For the following shared lines in the Oberhausen city area, please contact the neighboring transport companies:

125, 130, 136, 143, 185, NE11 = Ruhrbahn

905, 906, 907, 908, 917, 918, 935, 939 = Duisburg Transport Company

The punctuality promise does not currently apply on common lines 26, 918 and 995.