Phone numbers

The smart number for bus & train

+0800 (6)50 40 30 XNUMX XNUMX (free of charge from all German networks)

Subscriptions

Subscriptions
0208 835-8313
Email: forderungsmanagement (at) stoag.de

subscriber support
Phone: 0208 835-8311
Fax: 0208 835-8319
E-mail: abo (at) stoag.de

Education office and subscription
Nadine Miceli-Böhnisch
Phone: 0208 835-8311
E-mail: abo (at) stoag.de

Key account support

For questions about existing tickets
Enza Balbo
Phone: 0208 835-8312
E-mail: firmenticket (at) stoag.de

For questions about new contracts
Stephanie Gaj
Phone: 0208 835-8503
E-mail: s.gaj (at) stoag.de

Other phone numbers:

Mobile ticket support
Telephone 0208 835-8312 (Monday to Thursday 8 a.m. to 18 p.m. and Friday 8 a.m. to 14 p.m.)
E-mail: handyticket (at) stoag.de

receivables management
Increased transport fee: 0208 835-8314
E-mail: fahrgeldmanagement (at) stoag.de

Praise and criticism
Phone: 0208 835-8210
E-mail: lobundkritik (at) stoag.de

Switchboard
0208 835-55

Lost property office
0208 835-8318

Service number mobility guarantee
0208 835-8210

Service number promise of punctuality

+0800 (6)50 40 30 XNUMX XNUMX (free of charge from all German networks)

Machine malfunctions

+0800 (6)50 40 30 XNUMX XNUMX (free of charge from all German networks)

Press and Public Relations
Jens Hüsgen
Phone: 0208 835-8300
E-mail: j.huesgen(at)stoag.de

Marketing
Stephanie Gaj
Phone: 0208 835-8503
E-mail: s.gaj (at) stoag.de

Marketing
Stefanie Knuck
Phone: 0208 835-8502
E-mail: s.knueck (at) stoag.de

Human resources
Olaf Walenciak
Telephone: 0208 835-5101 or -5102
E-mail: personalabteilung (at) stoag.de

Bus school appointment
Traffic safety advisor to the police
Telephone: 0208 826-3521 or 826-3511

Bus school content-related issues
Jill Wildenhayn
Phone: 0208 835-8501
E-mail: j.wildenhayn(at)stoag.de

Procurement
Stephen Grefer
e-mail s.grefer (at) evo-energie.de